Certifications Description: The American Hotel & Lodging Educational Institute (AHLEI) Certified Front Desk Representative (CFDR) certification is a comprehensive professional development program designed to equip hospitality professionals with the essential knowledge and skills required to excel in front desk operations. This certification validates competency in guest services, hotel operations, and industry best practices. It includes:
Identifying equipment and systems used by front desk staff
Understanding the importance of key control
Identifying the steps and tasks involved in pre-arrival,
check-in and departure
Demonstrating effective sales and upselling techniques used by the front desk
Exam Details:
Questions: 30
Time allowed: 1 Hour
Passing score: 70%
Retake limit: 1 retake purchase allowed (within 1 year from date of purchase)
Prerequisites:
High school diploma or equivalent
Basic computer literacy
Customer service experience (preferred but not required)
Good Command of English
Qualifying Positions: All hospitality frontliners, Hospitality Job seekers, and Undergraduates, or Postgraduate Students
How to Obtain Certification: Completing the Certified Front Desk Representative® training course prepares you for the CFDR® certification exam.
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