Supervisory Skills Builders (SSB) help you build supervisory skills through a series of nine engaging modules. The modules contain need-to-know information on how supervisors should best carry out their responsibilities to management and employees.
The self-paced training series helps supervisors: meet management objectives for productivity and quality
guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them.
The nine online modules are:
- Basics of the Supervisor Role
- Leadership
- Time Management
- Effective Communication
- Handling Problems and Conflict
- Conducting Orientation and Training
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance