CGSP certification is the highest acknowledgment for award-winning guest service for employees in the lodging industry.
It only takes one negative online review to hurt your
business’s reputation, especially for tourism destinations. Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting positive impression on each of your guests.
inspires your coworkers and enhances your job satisfaction.
The online program focuses on seven key guest service elements:
- Recovery: Turn It Around
- Personalization: Provide an Individualized Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Commitment: Be All In
- Inclusion: Include Everyone
- Personality: Be Yourself
The Individual self-paced learning can be completed in 2 hours.
Gaining CGSP Certification after completing the training and passing the certification exam is recognized worldwide.
CGSP certification is the highest award for award-winning guest service for employees in the lodging industry.