CGSP certification is the highest acknowledgement for award-winning guest service for employees in the lodging industry.
It only takes one negative online review to hurt your
business’s reputation, especially for tourism destinations. Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting positive impression on each of your guests.
inspires your coworkers and enhances your job satisfaction.
The online program focuses on seven key guest service elements:
Recovery: Turn It Around
Personalization: Provide an Individualized Experience
Knowledge: Be in the Know
Passion: Inspire Others
Commitment: Be All In
Inclusion: Include Everyone
Personality: Be Yourself
The Individual self-paced learning can be completed in 2 hours.
Gain CGSP Certification after the training completion, and passing the certification exam is recognized worldwide.
CGSP certification is the highest acknowledgement of award-winning guest service for employees in the lodging industry.
Exam Details
Questions: 30 multiple-choice questions
Time Allowed: 1 Hour
Passing Score: 70%
Retake Limit: None; 1 exam retake included in initial purchase.
Prerequisites:
High school diploma or equivalent
Basic computer literacy
Customer service experience (preferred but not required)
Good Command of English
Qualifying Positions: All hospitality frontliners, Hospitality Job seekers, and Undergraduates, or Postgraduate Students
How to Obtain Certification: Completing the Guest Service Gold®: Golden Opportunities self-paced learning course prepares you for the Certified Guest Service Professional (CGSP) certification exam.
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