It only takes one negative online review to hurt your
business’s reputation, especially for tourism destinations. Guest Service Gold® demonstrates how to provide a level of guest service that leaves a lasting positive impression on each of your guests, inspires your coworkers, and enhances your job satisfaction.
Exam Details
Questions: 30 multiple-choice questions
Time Allowed: 1 hour
Passing Score: 70%
Retake Limit: None; 1 exam retake included in initial purchase.
Prerequisites:
High school diploma or equivalent
Basic computer literacy
Customer service experience (preferred but not required)
Good Command of English
Qualifying Positions: All hospitality frontliners, Hospitality Job seekers, and Undergraduates, or Postgraduate Students.
How to Obtain Certification: Completing the Guest Service Gold® Tourism self-paced learning course prepares you for the Certified Guest Service Professional (CGSP) certification exam.
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