Package includes a 180-day eBook access key plus the online exam.
The purchaser will have access to this title for 180 days from access code redemption.
The Leadership and Management in the Hospitality Industry, Third Edition eBook and Exam (ExamFlex) teaches readers how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment.
This edition provides an understanding of diversity and cultural change. Practical information prepares leaders to put management tools into action to enhance service and boost business.
Authors: Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas and Judy Z. King, President, Quality Management Services
©2010, 11 Chapters, Digital
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