Package includes a 365-day eBook access key plus the online exam.
The purchaser will have access to this title for 365 days from access code redemption.
The Managing Front Office Operations, Eleventh Edition eBook and Exam (ExamFlex) examines the role of front office management within a hotel's diverse departments. With a focus on creating exceptional guest experiences, each chapter systematically investigates front office procedures, highlighting the seamless flow of business throughout the establishment. This edition provides a step-by-step journey through the inner workings of a hotel, encompassing everything from initial reservations to final check-out and account settlement. With a focus on effective front office management, this edition showcases the importance of meticulous planning, process evaluation, and adept human resources management. This invaluable guide equips students with the skills and knowledge required to excel in hotel front office operations.