Package includes a 365-day eBook access key plus the online exam.
The purchaser will have access to this title for 365 days from access code redemption.
Housekeeping is critical to the success of today's hospitality operations. The Managing Housekeeping Operations, Third Edition eBook and Exam (ExamFlex) (365 Day Access) shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
Featured topics:
Energy management, sustainability and green housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.)
Post 9/11 security issues.
Health concerns (bedbugs, mold and viral outbreaks).
Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, bed wars, pillow menus, wireless Internet, etc.)
Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing).
Authors: Aleta A. Nitschke, The Rooms Chronicle, and William D. Frye, Ph.D., Niagara University
©2008, 14 Chapters, Digital
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